Ecorys has carried out a study of the online system Horizon 2020, for European Commission’s DG Research & Innovation. The study was designed to improve the user experience of the participant portal that manages proposal preparation and submission. Desk based research involved testing responsiveness to multiple devices, expert review against common usability heuristics, performance testing and accessibility checks against Level AA of Web Content Accessibility Guidlines (WCAG).
A usability study was also carried out with regular users of the systems, monitoring their on screen behaviour. Our technical research highlights areas for improvement and rates the severity of issues.